925 sterling silver items are considered jewelry made of precious metals and are not subject to return in accordance with current Ukrainian legislation.

Brass items can be returned within 14 days from the date of order receipt, if the jewelry:

• has not been used;
• has no signs of wear, damage, or deformation;
• retains its original marketable condition;
• is returned in its original packaging and complete set.

Before returning, please contact the CHUK team and provide your order number.

If you received jewelry with a manufacturing defect or an item that does not match your order, please write to us - we consider such cases separately, regardless of the item's material.

If the return or exchange is due to a change of mind by the buyer or an incorrect size, the cost of return shipping is paid by the buyer

If you received an item with a confirmed manufacturing defect or an incorrect item, CHUK covers the costs associated with its replacement.

Can I return jewelry if it doesn't fit?

925 sterling silver items are considered jewelry made of precious metals and are not subject to return in accordance with current Ukrainian legislation, but exchange is possible.

Brass items can be exchanged within 14 days from the date of order receipt, if the jewelry:

• has not been used;
• has no signs of wear, damage, or deformation;
• retains its original marketable condition;

How to arrange an exchange for a different size?

Write to chuk.jewels@gmail.com or Instagram @chuk.jewels

Are promotional items eligible for return?

Items from the final sale are not subject to return or exchange