FAQ
Where can I see the decorations live?
Our jewelry is presented in the showrooms:
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STYLE INSIDER – 21/13 Reitarska St., Kyiv, Ukraine
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Cultoni – Krutyy Uzviz, 5, Kyiv, Ukraine
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Be Brave Ukrainian (Canada) – CrossIron Mills, 1018 9 Ave SE, Calgary, AB, Canada
Are there gift certificates?
Yes, we have gift certificates in physical and electronic format:
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Physical certificate – with a face value of 3,000, 5,000 or 10,000 UAH.
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Electronic certificate – in denominations of 3,000, 5,000 or 10,000 UAH.
Can I contact you for a consultation?
We will be happy to talk to you! You can write to us at chuk.jewels@gmail.com or Instagram @chuk.jewels
Is it safe to place an order on your website?
Yes. Your data and payments are fully protected.
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Payments are made through WayForPay , a reliable payment system.
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Card data is not stored.
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Each order is insured during delivery.
How to place an order?
You can place an order on the website by adding the jewelry to the cart and going through the checkout steps, or via Instagram @chuk.jewels
What payment methods are available?
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Cash or card in showrooms.
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Online payment through WayForPay .
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Bank transfer to the details of the legal entity.
Can engraving be done?
Yes, personalized engraving is possible. Please contact us via Telegram at +380935300908 or Instagram @chuk.jewels
What materials are your jewelry made of?
We use 925 sterling silver with a coating:
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18K gold plating
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Rhodium
Is there international shipping?
Yes, we deliver to all countries except Russia and Belarus.
Can I change the address or order details after placing an order?
Yes, just contact Telegram at +380935300908 or Instagram @chuk.jewels , indicating the order number or phone number specified during checkout.
How long does delivery take?
Shipping is carried out by Nova Poshta within 1–2 days after order confirmation.
What delivery methods are available?
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Nova Poshta (branch, post office, courier)
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Courier delivery in Kyiv
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Self-pickup from showrooms
Shipping is free, all parcels are insured.
What to do if something happens to the jewelry?
Be sure to reach out to us by contacting us by mail or on Instagram.
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Email : chuk.jewels@gmail.com
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Instagram : @chuk.jewels